Warranty

Epoch Design stands by the quality and craftsmanship of our products. Therefore we offer a free Lifetime Warranty for all of our merchandise. We pledge to repair or replace, at our option, any product or component that is defective in material or workmanship for as long as you own it. If your product is found to be defective in any way, contact our Customer Service Department at 1-(800)-589-7990 (9-5 PST) and we will assist you in procuring the correct replacement parts free of charge. The Lifetime Warranty excludes normal wear and tear.

Shipping Policy

Shipping is included in the price of all items. We ship most items via FedEx Ground, and oversize items or multiple quantity orders via Fed Ex LTL (Less than Load) Truck. In-stock item orders are processed and shipped within 72 hours, and you should expect to receive your order within 14 days. You will be notified if your item is out-of-stock prior to completing your purchase. If your item is out-of-stock, you can expect to receive your order within 6 to 8 weeks. For expedited shipping, contact us at orders@epochbydesign.com prior to placing your order. We provide tracking numbers via e-mail so you can track your merchandise to your front door. We currently ship throughout the contiguous United States. We generally do not ship to Hawaii, Alaska, Puerto Rico, or Canada. However, if it is a very large order we may be able to accommodate you. Please Contact Us directly for more information.

Local Customer Green Discount

At Epoch Design, we care about the environment. One way for consumer to reduce environmental impact is to buy from local producers and distributors. To encourage local buying, we offer customers in Washington and Oregon a $50 discount off purchases of $300 or more, because shipping to these areas has a decreased carbon footprint. Discount applies to all items shipped by LTL Truck. *Be Green, Buy Local*

Multiple Item Discount

Customers who purchase multiple items shipped LTL Truck receive a discount when items can be placed on the same pallet. We offer $100 off a purchase of two items, and $200 off a purchase of three or more items shipped on the same pallet by LTL Truck.

Cancellation Policy

Orders may be cancelled anytime before they have shipped, without hassle and free of charge. However, we pride ourselves on prompt shipment, so if you change your mind about your purchase, you should call our Customer Service Department 1-(800)-589-7990 (9-5 PST) within 24 hours to ensure we will be able to stop your shipment without penalty. Cancellation of orders that have already been shipped will be subject to our return policy. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order is refused.

Damaged or Missing Parts Policy

Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damaged items, contact Customer Service at 1-(800)-589-7990 (9-5 PST) and we will gladly assist you in getting the necessary replacement parts free of charge. If you notice damage your merchandise packaging upon receipt, please notify the shipping company immediately and record any damages on the delivery receipt. Concealed damage must be reported to us and the shipper within 5 days of arrival. Pictures may be required in the event of hidden damage. If there are partial damages or shortages, accept the good item(s) and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt, we will send free replacement parts to correct the problem or replace the item free of charge at our discretion. If a replacement is declined and you would rather cancel your order, upon receipt of the merchandise, we will issue a refund, store credit, or exchange at your request, less actual roundtrip shipping charges. Refunds are also subject to a 15% restocking fee.

Return Policy

Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return it at your expense within 30 days of purchase for a refund, exchange, or store credit. The item must be unused and contain all parts and packaging included with the original shipment. To return items please Contact Us via phone or e-mail for an RMA (Return Merchandise Authorization). All returns are subject to the outbound shipping charges. For items with shipping included, we will charge our actual outbound shipping expense. All refunds will be issued in the original form of payment, and are subject to a 15% restocking fee. The restocking fee is waived for exchanges and store credit.

Privacy Policy

Epoch Design has created this privacy statement to demonstrate our firm commitment to your privacy and security. The following discloses our information gathering and dissemination practices for your website.

Information Privacy

We maintain the highest level of service in our business, which means treating our customers’ personal information with the highest standards of safety, security, and confidentiality. Our site uses a secure shopping cart for customers to place orders safely and securely. Customers’ contact information is used strictly for processing orders, and sending company newsletters with our costumers’ consent. Financial information is used strictly to bill the user for products.

Security

Epoch Design online features security measures to protect against the loss, misuse, and alteration of the information under our control. Our shopping cart uses industry-standard SSL encryption techniques to ensure the protection of your personal and financial information. However, if you feel uncomfortable you are welcome to e-mail, mail, fax, or phone in your order toll-free at 1-(800)-589-7990.

Disclaimer of Liability

To the extent permitted by law, neither Epoch Design nor any of its employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any of the products, services, or information advertised, offered, or supplied through this site. Epoch Design maintains the exclusive right to cancel or refuse any order without limitation, including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.